About AudioBuy Hong Kong
Billing & Shipping Information
If you just placed your order, what you are seeing on your bank account is an authorisation (not a charge). This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. After your order is placed on the AudioBuy website , we will confirm your entire order is in stock and ready to ship. Prior to order shipment we will then proceed to bill or "charge" your credit or debit card for the order total.
In the event where your entire order is not in stock , we will not charge your credit or debit card. You will be notified by email or phone if your order is not in stock and given the option to either cancel your order or wait for your order to be shipped once stock arrives. Note : If we do not have an item in stock , it generally takes one(1) week to order in and dispatch.
To avoid ordering item(s) which are not readily in stock , please contact us before checking out to request stock availability and/or arrival times for the products you are interested in purchasing from our website. AudioBuy Hong Kong list and bill all prices in Hong Kong Dollars (HKD). There are no currency conversion costs or hidden cross-border fees. The total price (HKD) you see in your shopping cart is the total amount which will be authorised to your credit or debit card.
Please reference your order number if you require an order update or tracking information.
AudioBuy Hong Kong is a division of AudioBuy LLC - we ship all products direct from the USA (Wilmington , Delaware) and offer guaranteed landed costs for all musical equipment and accessories purchased and shipped from the AudioBuy.hk website. All items sold are returned or replaced if they arrive damaged or experience manufacturer defects during our 1 year warranty period.
Fraudulent Orders & Unauthorised Credit Card Payments
All credit card payments are screened and verified before we are able to dispatch your order - this security measure is in place to ensure the transaction has been authorised by the card owner. Under no circumstances do we process card payments which are unauthorised. Unauthorised credit card payments will be reversed immediately to the credit card used to complete the transaction.
If you have an order in pending status with AudioBuy which requires urgent attention - Please include the word 'Urgent' in the subject line of your email. This will ensure your enquiry is pushed to the top of our response queue and you can expect a reply within 1 business day (excluding weekends). Please include your order number in all correspondence. Your order number was included in the confirmation you received after purchase and can be viewed in your account (example order ID : 200001081).
Tracking Your Order
- Your tracking information will be emailed to you 4-12 hours before it is picked up by the postal service.
- We ship through USPS Mail , Fedex and DHL depending on the size , weight and value of the goods.
- If you require a specific postal method , please let us know in the comments form during checkout.
- If your order has shipped with USPS - Please allow the USPS.com online tracking system 12-24 hours to show tracking & scan progress.
Import Tax / Free International Shipping to Hong Kong
All international deliveries to Hong Kong (Kowloon , Tsuen Wan , Yuen Long Kau Hui , Shatin , Tuen Mun , Tai Po , Sai Kung , Yung Shue Wan and Sok Kwu Wan) are exempt from import tax/duties. Our listed prices will always quote the total delivered cost to your door.
Order updates and customer communication
To view order updates and send/receive messages with AudioBuy staff please login to your AudioBuy account once it is created and use our online messaging service. Order updates and general information will be posted to your messages area inside of your AudioBuy account. Please record your account login information as all order information and communication can only be accessed and viewed inside of your AudioBuy account. If you are unable to access or login to your AudioBuy account , please email us directly "firstname.lastname@example.org". To sign in to your AudioBuy account please click on the "Sign In" link at the top of any AudioBuy web page. This method is in place to ensure email security and to create a thread reference of all previous messages you have sent to AudioBuy regarding your order or enquiry. If you have not yet created an AudioBuy account , please email us directly "email@example.com".
PayPal Checkout & Billing
Paypal checkout will display the total order value in your local currency after your billing information has been entered. If you are using a credit card , debit card or funding source issued in Hong Kong then Paypal will display the order value in Hong Kong Dollars (HKD) before billing your card. During Paypal checkout , your order total will be shown in USD currency before your billing information has been entered.
AudioBuy Hong Kong securely process all online card payments with Paypal. Due to the buyer protection offered by Paypal , most of our Hong Kong and international customers choose to checkout via Paypal to be covered under Paypal's buyer protection policy. At this time we do not accept the following payment methods : Western Union , Bank Wire , Cheques.
Undeliverable International Items
Some large and heavy items are not eligible for international shipping and we suggest that you check with us before placing your order if your item may fall into one of these categories: Many items with the exception of some large speakers and large format mixers are able to be shipped internationally.
If you have an order in pending status with AudioBuy which requires urgent attention - Please include the word 'Urgent' in the subject line of your email. This will ensure your enquiry is pushed to the top of our response queue and you can expect a reply within 12 hours. Please include your order number in all correspondence. Your order number was included in the confirmation you received after purchase and can be viewed in your account (example order ID : 200001081).
International Shipping Returns & Exchanges
All international customers will be responsible for shipping costs involved in returning product back to our premises for store credits or item replacements. If you have questions about our international shipping policies please contact us before you make your purchase.
Here are a few of the most frequently asked questions that we receive and answer. Hopefully this page answers your questions as well! If not, please send us an email with your inquiry and we'll do our best to answer you right away. We try to ensure that in-stock orders are processed within 48 hours of the order being placed, but some circumstances may prevent this (IE. Stat Holidays). We ship all orders as soon as possible. Once your order leaves our warehouse you will receive an email with tracking information. All delivery times listed are measured in Business Days, meaning Monday-Friday.
Electrical Products / Voltage Compatability
Electronic products listed on the AudioBuy Hong Kong website are shipped from the USA. Depending on the product , its operating voltage will either be 110VAC or 100-240VAC for global use. Most manufacturers of electronic items set their products to operate at all voltages (100-240VAC) while some manufacturers such as 'Marshall Amps' manufacture 110VOLT units inside the American market.
*Most of the products listed on the AudioBuy Hong Kong website operate at 100-240VAC which will function correctly in Hong Kong. However , some products we ship to Hong Kong are set to operate at 110VOLT which may require a step down transformer or fuse change in order to function correctly in your country. Please contact us before purchasing if you have any questions related to the operating voltage of any electronic product.
Frequently Asked Questions
Are there warranties on my purchase?
All items are covered by their respective manufacturer warranties. Warranty repair and tech support applies to all merchandise which has developed a manufacturer defect during it's application and will not be covered under mis-use or incorrect application of it's intended use. Please contact us if you have any questions about our warranty policy.
How do I track my order?
Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us. Orders shipping to Hong Kong are handled by USPS , DHL or FEDEX depending on the size and value of your purchase.
How much is shipping?
All products listed on our website include free shipping. Upgrade options are available such as Fedex or Next Day Air and can be calculated by contacting us. Advertised pricings on our website include free international shipping to Australia and all other countries serviced by USPS/UPS/FEDEX.
Do you price match?
If you see a lower price from a reputable company, please contact us and we will attempt to match or beat it! AudioBuy Hong Kong adhere to Minimum Advertised Pricing but we are able to offer a lower price over the phone or through emails. Please contact us with the product name and supporting documentation the item is listed on another website at a lower price.
What if I want to return an item for a full refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. We do charge a standard 15% restocking fee (EXCLUDING defective, damaged, and DOA items). We do NOT charge a restocking fee if you choose to exchange or apply the purchase price into another purchase. Defective/DOA items can be exchanged for a new working unit, or a full refund. We do NOT accept any returns, exchanges or refunds for any books, and/or any OPENED software or CD/DVDs, mouthpieces, and harmonicas.
We ship USPS to international customers. The standard shipping methods for international customers are USPS Priority and USPS Express. These services include tracking details and will be in transit 4-9 business days in most cases. Depending on the size dimensions and value of your consignment we ship either USPS Priority or USPS Express. When you receive tracking information, it may not reflect activity for up to 24-48 hours on the USPS.com website as their system updates.